SHIPPING & DELIVERY
HOW MUCH DOES SHIPPING COST?
All our items are shipped out separately unless you buy two or more of the same item. Anything with a price on our site comes with FREE SHIPPING.
If an item is listed as FREE you only have to pay for the shipping cost to your location .
If you buy a number of items which are mixed between the FREE and paid items the same above principle apply.
Shipping can be delayed around the Chinese New Year as some of our suppliers take annual leave at the time, this may affect your order as not all items have more than one supplier .
HOW DO I CHECK STATUS OF MY ORDER?
You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase.
After an order has been placed ,It’s immediately sent to one of our five fulfillment centers where we will ship your items within 1-2 weeks. Below are the expected delivery times.
HOW LONG DOES DELIVERY TAKE?
Usually 2-3 weeks. Due to high demand of some of our most popular products, please allow 2-6 weeks for delivery.
If your order hasn’t arrived in the estimated delivery times , please contact our support team at [email protected]
If your order hasn’t arrived within 90 days of the date of original purchase , please contact our support at [email protected] for a full refund on your purchase.)
( This policy excludes errors made by customers when providing shipping details on their orders or missed parcel deliverers).
DO YOU DELIVER PRODUCTS INTERNATIONALLY?
Your Smart Options successfully ships a lot of apparel worlwide each day. We have many many happy customers in every corner around the world.
Occasionally, we may have to cancel an order because we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our great products are available to everyone.
I HAVE PLACED AN ORDER WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE?
Since we have five different warehouses , we don’t have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. You’ll probably receive one item before the next. Don’t panic if you don’t receive all of your items at once… They will get to you .
I’VE PUT A WRONG SHIPPING ADDRESS AND/OR PICKED A WRONG SIZE/VARIANT! CAN I CHANGE IT?
If this happens to you, email us as soon as possible to [email protected]
and our support team MIGHT be able to take care of it. However, we can’t promise anything as all our orders are usually processed immediately, after you order and shipped out the same day or a few days after. If your order has already entered the shipping process we won’t be able to stop it. Contact us anyway , we still care, and we’ll try to make it right for you. We know how frustrating can be to pay for something you can’t use.
HOW SECURE IS MY PERSONAL INFORMATION?
Your Smart Options adheres to the highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during our transmission using SSL (Secure Socket Layer Technology) , which is widely used on the internet for processing payments.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.